lunch today with robert scoble (microsoft), tim bray (w3c/xml) and some other geeks in vancouver. after scoble mentioned that he'd given bill a demo of flickr (woo!), he spoke about how he searches weblogs (via technorati) for microsoft product mentions, then in the case of somebody complaining about a feature, forwards a link to the person in charge of the product. i mean, wow. if you post on your weblog about some missing feature in outlook, the outlook project manager might well end up reading that. who would have thought that ms was such a responsive company?