Discussion » 10:42 26 April 2001

This is a read-only copy. The forum ran on iamcal.com from 2000 until its database was lost in 2016, and this topic was rebuilt from copies saved by the Internet Archive's Wayback Machine. Some replies may be missing.
Posted by cal, 10:42, 26th April 2001:
 
Settlers 4 wasn't working, so i sent an email to their support service...

I've just installed "Settlers 4" and it wont run.

It displays the splash then it dissappears. Nothing else happens.

I then installed the lastest update (automatically through the BBGC) but it still acts exactly the same.

Why wont it run?

I'm using windows 2000 server.

And i got this response 8 days later...

Unfortunately, Windows NT and Windows 2000 are not supported Operating Systems for Ubi Soft games. We do state on the box that only Windows 95 and 98 are supported. Windows NT and 2000 use completely different file structures from Windows 95 and 98. These OSes were also designed with security features designed for Business, not for home use. While you may be able to run our games on Windows NT and Windows 2000, we can not provide support for installing or using our software on these Operating Systems. Rainbow Six, however, will not run on Windows 2000. Thank you for your understanding in this matter.

So i responded...

I suggest 'Jason' be fired promtly before you get sued. The spine of the "Settlers 4" box reads (and i quote) "Windows 95b, 98, ME, NT4.0 SP5 or 2000". The spine of the "Battle Isle - The Andosia War" box reads "Windows 95b, ME or 2000".

The problem infact (for both games), was a corrupt DirectX install. Neither of your 'games' bother to check if Direct3D is enabled. This is extremely poor form.

This support mail took 8 days to reach to me (completely unacceptable) and was entirely inaccurate. I expect an immediate apology.

--Cal Henderson
Posted by Suzie, 13:47, 26th April 2001:
 
Want me to mail you the email address of the UBIsoft Europe PR rep? :)
Posted by cal, 15:08, 26th April 2001:
 
go for it
Posted by twitch, 16:46, 26th April 2001:
 
Dude, stop being a bitch. ~smiles~
Posted by mattpollard, 17:36, 26th April 2001:
 
I think this teaches us all: Don't mess with Cal!!
Posted by Suzie, 21:54, 26th April 2001:
 
Alrighty cal, email sent :)
Posted by Stilgar, 16:31, 27th April 2001:
 
funny stuff. 8^)
Posted by cal, 17:24, 28th April 2001:
 
*evil cackle*
Posted by Suzie, 19:07, 29th April 2001:
 
What did you do?
Posted by ell, 20:30, 30th April 2001:
 
I can practically hear the tinkle of glass, as Cal bricks their London office and runs...
Posted by Grim..., 17:46, 25th July 2002:
 
Did you ever get your apology?
Posted by mattjacob, 08:02, 26th July 2002:
 
More importantly, why are you using 2K Server for gaming? :p
Posted by cal, 08:44, 26th July 2002:
 
matt.s: nope, never

matt.j: i use 2k server for everything
Posted by mattjacob, 16:17, 26th July 2002:
 
What about making toast?
Posted by cal, 16:44, 26th July 2002:
 
yup - hooked up to my toaster via bluetooth

erm, not really. but it would be if i had a toaster
Posted by mattjacob, 20:14, 26th July 2002:
 
At any rate, it looks like Ubi Soft Uber Sucks. You should return the game and get Warcraft 3 instead.
Posted by cal, 09:57, 29th July 2002:
 
ubi soft do suck, but settlers 4 is pretty fun. was playing it yesterday

but not as good as halo. that fucking rocks
Posted by mattjacob, 23:48, 31st July 2002:
 
Halo does rock, but it's a shame that it's only available on Xbox.
Posted by cal, 08:35, 1st August 2002:
 
i was playing it again last night - you can also ignore the missions and have races in the warthogs. and try to do stunts.