Posts from February 2003

20th February, 9:44 am

Those of you with the gift of vision may have noticed the new design. Want to complain about it? Then do so here. If you fancy something a little different then log in, click on the "your account" tab and choose "update your preferences". These are your style choices:

  • Default (this one, silly)
  • [kottke.org](http://www.iamcal.com/?preview_sheet=kottke.css)
  • [plasticbag.org](http://www.iamcal.com/?preview_sheet=plasticbag.css)
  • [interconnected.org](http://www.iamcal.com/?preview_sheet=interconnected.css)
  • [b3ta.com](http://www.iamcal.com/?preview_sheet=b3ta.css)

    Gridlock is like "rush hour", only with more levels and inducing more swearing. It took me all morning.

    Japanese people must have too much spare time. There is no other explanation for pencil carving [via b3ta]

    Think your writing is amusing? Check out this collection of funny similies [via tom]

    The moon? Don't be silly, it's a hoax

    If you use trillian, then you might want to check out proteus for OSX. It's very good. [via ste]

  • 13th February, 2:27 am

    Welcome to the future of computing

    10th February, 6:40 am

    as we have suspected for some time, the world is full of stupid people

    parrot is going to be very very fast

    the tale has been updated, thanks to Jonathan Pelphrey

    an oldy but a goody: Seven Deadly Sins of Introductory Programming Language Design, by Damien Conway

    not only was "My So-called Life" the best programme on telly, ever, but it also has a cool soundtrack

    8th February, 8:33 am

    Here are the photos from last night's gathering of weblog folk.

    there are a few names missing and some of them may be wildly inacurate, so please send me corrections or add comments to this post. ta

    Other people's photos: [gerard](http://www.inkiboo.com/gallery/thumbs.asp?group=blogmeetgreen&description=UKBloggers%20meet%20in%20London)

    2nd February, 12:29 pm

    why ebuyer.com will lose customers

    i wanted to buy a wireless usb access point, and ebuyer.com have it for a pretty good price, almost £5 less than the always reliable dabs.com.

    i found the product, added it to my basket and went to the checkout. after filling out a registration form that requires a landline for your daytime telephone number (which is stupid, since i don't have a daytime landline) it told me i couldn't register. someone had already registered at my address (probably my brother) and they don't let two people register at the same address. i'm already pretty annoyed, since i've had to fill out a lot of stuff to get this far.

    in the case of two registrations at the same address, it tells you to send an email to csupport@ebuyer.com. i sent a fairly irate email asking if they wanted my custom or whether i should go somewhere else. a few minutes later, i get an automated reply, telling me they no longer allow customers to contact them by email, but instead you have to use a system they call "enotes". the automated mail provides a link to the "enotes" system. i'm now even more annoyed, since it was the site that had told me to use that email address. i found the email i'd already sent and added a complaint about the site not containing timely information. so far, not a good user experience and i'm thinking the extra £5 is probably worth the ease of ordering from dabs.

    so i visit the enotes system, to be told that you need to be registered to use it. so basically, i can't register because their system stops me, and i can't do anything about it because their system requires me to register to contact them. they have a customer phone line that opens from 9am tomorrow morning, but that's 13 hours away. i'm going to use dabs.com from now on.

    anyone else have any bad customer support stories from Internet stores? or perhaps good customer support stories? then post them as a reply to this message.

    About

    This is the personal site of Cal Henderson, Slack co-founder & CTO, ex Glitch engineer, ex Flickr architect, programmer, author and chronic complainer.

    I give occasional talks, write code and sometimes articles. I also blog at World of Theorycraft and those links show up here too.

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