26th April, 2:42 am Apr 26th

Settlers 4 wasn't working, so i sent an email to their support service...

I've just installed "Settlers 4" and it wont run.

It displays the splash then it dissappears. Nothing else happens.

I then installed the lastest update (automatically through the BBGC) but it still acts exactly the same.

Why wont it run?

I'm using windows 2000 server.

And i got this response 8 days later...

Unfortunately, Windows NT and Windows 2000 are not supported Operating Systems for Ubi Soft games. We do state on the box that only Windows 95 and 98 are supported. Windows NT and 2000 use completely different file structures from Windows 95 and 98. These OSes were also designed with security features designed for Business, not for home use. While you may be able to run our games on Windows NT and Windows 2000, we can not provide support for installing or using our software on these Operating Systems. Rainbow Six, however, will not run on Windows 2000. Thank you for your understanding in this matter.

So i responded...

I suggest 'Jason' be fired promtly before you get sued. The spine of the "Settlers 4" box reads (and i quote) "Windows 95b, 98, ME, NT4.0 SP5 or 2000". The spine of the "Battle Isle - The Andosia War" box reads "Windows 95b, ME or 2000".

The problem infact (for both games), was a corrupt DirectX install. Neither of your 'games' bother to check if Direct3D is enabled. This is extremely poor form.

This support mail took 8 days to reach to me (completely unacceptable) and was entirely inaccurate. I expect an immediate apology.

--Cal Henderson

This was posted on Thursday 26th April, 2001 at 2:42 am Pacific.

Read more posts from April 2001.

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